Tech-Savvy Retail Advisor | Flexible Hours & Perks

Virgin Media; Walton-on-Thames; Vor Ort; GBP 18.000 - 21.000; Vollzeit

Benefits dieser Stelle

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband

Cycle2Work

Dental insurance

Virgin Family platform

O Priority

Zusammenfassung

Virgin Media is hiring a Retail Advisor in Walton-on-Thames to help customers choose from mobile, broadband, TV and entertainment packages. You’ll focus on trust, empathy and ownership to deliver memorable experiences while supporting the team to hit store targets.

You’ll start with a two-week induction (30 hours) and receive ongoing coaching. The role requires flexibility for evenings and weekends with training to grow your skills in product knowledge and customer service.

Qualifikationen

• Customer-focused mindset with strong communication and problem-solving.
• Ability to adapt to different customers, products and priorities.
• Willingness to learn and grow through structured training.

Aufgaben

• Help customers choose products (mobile, broadband, TV, accessories).
• Assist with price plans and setup for lifestyle needs.
• Showcase features and accessibility tools.
• Take ownership of queries and resolve issues.
• Work with the team to meet store targets and customer satisfaction.

Kenntnisse

Customer service

Communication skills

Flexibility

Teamwork

Tech-savvy

Jobbeschreibung

Virgin Media is hiring a Retail Advisor in Walton-on-Thames to help customers choose from mobile, broadband, TV and entertainment packages. You’ll focus on trust, empathy and ownership to deliver memorable experiences while supporting the team to hit store targets.

You’ll start with a two-week induction (30 hours) and receive ongoing coaching. The role requires flexibility for evenings and weekends with training to grow your skills in product knowledge and customer service.