Tech-Savvy Retail Advisor | Flexible Hours & Growth

Virgin Media O2; Dundee; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work scheme

Dental insurance

Neurodiversity assessments

Virgin Family platform

O2 Priority

Job summary

Virgin Media O₂ in Dundee is seeking a Retail Advisor to help customers choose products, set up price plans and explore features across mobile, broadband and TV services. You’ll build trust by listening, explaining options clearly and guiding decisions, while delivering great service.

You’ll join a close-knit retail team with two weeks of induction sessions (30 hours) and ongoing coaching to support growth in the role.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Communication

Customer focus

Teamwork

Flexibility

Growth mindset

Job description

Virgin Media O₂ in Dundee is seeking a Retail Advisor to help customers choose products, set up price plans and explore features across mobile, broadband and TV services. You’ll build trust by listening, explaining options clearly and guiding decisions, while delivering great service.

You’ll join a close-knit retail team with two weeks of induction sessions (30 hours) and ongoing coaching to support growth in the role.