Retail Tech Advisor — Flexible Hours & Growth

Virgin Media O2; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Location allowance

Job summary

Virgin Media O2 is seeking a proactive Retail Advisor to guide customers in choosing the right tech and plans, building trust through attentive service and ownership of issues. You’ll help customers understand products across mobile, broadband and TV, while contributing to store targets and high satisfaction.

Training begins with two 2-day inductions (30 hours) on product knowledge, systems and customer experience, followed by ongoing coaching to support growth within the team.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence

Communication skills

Customer experience

Resilience

Flexibility

Job description

Virgin Media O2 is seeking a proactive Retail Advisor to guide customers in choosing the right tech and plans, building trust through attentive service and ownership of issues. You’ll help customers understand products across mobile, broadband and TV, while contributing to store targets and high satisfaction.

Training begins with two 2-day inductions (30 hours) on product knowledge, systems and customer experience, followed by ongoing coaching to support growth within the team.