Tech-Savvy Retail Advisor – Customer Experience Pro

Virgin Media O2; Eltham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work scheme

Dental insurance

Neurodiversity assessments

The Virgin Family platform

Job summary

Virgin Media O2 in the United Kingdom is seeking a Retail Advisor who will be the go-to person for product guidance, helping customers choose from mobile phones, broadband, TV and entertainment options.

You will receive a competitive hourly rate of £13.45 and complete two induction sessions in your first two weeks, with ongoing coaching to grow your skills.

This role supports a close-knit retail team, with flexible shifts including evenings and weekends.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to meet targets.
• Flexibility to adapt to different customers and priorities.
• Willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and TV packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating accessibility features.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and high customer satisfaction.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Virgin Media O2 in the United Kingdom is seeking a Retail Advisor who will be the go-to person for product guidance, helping customers choose from mobile phones, broadband, TV and entertainment options.

You will receive a competitive hourly rate of £13.45 and complete two induction sessions in your first two weeks, with ongoing coaching to grow your skills.

This role supports a close-knit retail team, with flexible shifts including evenings and weekends.