Tech-Savvy Retail Advisor - Empower Customers & Solutions

Virgin Media O2; Lancashire; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on services

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O2 Priority

Job summary

Virgin Media O2 is seeking a Retail Advisor to help customers get the most out of technology and create positive, memorable experiences. You’ll guide customers, answer questions and take ownership to build trust, receiving a competitive hourly rate of £13.45.

You’ll be supported from day one with 2 x 2-day induction sessions (30 hours) on product knowledge, systems and customer experience, followed by ongoing coaching to support your growth within a close-knit retail team.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Job description

Virgin Media O2 is seeking a Retail Advisor to help customers get the most out of technology and create positive, memorable experiences. You’ll guide customers, answer questions and take ownership to build trust, receiving a competitive hourly rate of £13.45.

You’ll be supported from day one with 2 x 2-day induction sessions (30 hours) on product knowledge, systems and customer experience, followed by ongoing coaching to support your growth within a close-knit retail team.