Tech-Savvy Retail Advisor - Customer Experience Pro

Virgin Media O2; Belfast City District; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work schemes

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O₂ in Belfast is seeking a proactive Retail Advisor to guide customers through our range of tech products, price plans and services. You’ll build trust, demonstrate features and own customer queries to ensure satisfaction across in-store experiences.

You’ll join a supportive retail team, with induction sessions, ongoing coaching and opportunities to grow, while working flexible shifts including evenings and weekends. This role offers competitive compensation and employee benefits.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Communication skills

Customer service

Resilience

Flexibility

Learning mindset

Job description

Virgin Media O₂ in Belfast is seeking a proactive Retail Advisor to guide customers through our range of tech products, price plans and services. You’ll build trust, demonstrate features and own customer queries to ensure satisfaction across in-store experiences.

You’ll join a supportive retail team, with induction sessions, ongoing coaching and opportunities to grow, while working flexible shifts including evenings and weekends. This role offers competitive compensation and employee benefits.