Tech-Savvy Retail Advisor

Virgin Media O2; Leicester; Presencial; GBP 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday day off

Discounts on broadband TVs and mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O2 Priority

Resumo da oferta

Virgin Media O2 is seeking a Retail Advisor in Leicester to guide customers through product choices, price plans and setup. You will build trust by demonstrating features and providing helpful, patient service in a fast-paced retail environment.

The role emphasizes customer experience, teamwork, and ownership of issues. Flexible shifts include evenings and weekends; training starts with a two-week induction and ongoing development.

Qualificações

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.

Responsabilidades

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Conhecimentos

Customer service

Communication

Flexibility

Empathy

Ownership mindset

Descrição da oferta de emprego

Virgin Media O2 is seeking a Retail Advisor in Leicester to guide customers through product choices, price plans and setup. You will build trust by demonstrating features and providing helpful, patient service in a fast-paced retail environment.

The role emphasizes customer experience, teamwork, and ownership of issues. Flexible shifts include evenings and weekends; training starts with a two-week induction and ongoing development.