Tech-Savvy Customer Support Specialist (Part-Time)

Ee; Washington; Hybrid; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications provider is looking for individuals to join their Broadband Technical Team in Washington. In this part-time customer service role, you will assist customers with their broadband queries over the phone. Key responsibilities include problem-solving and providing technical support. The position offers a starting salary of £13,379.73, rising to £13,698.13 after eight months, as well as various benefits including flexible working, online GP access, and family leave.

Benefits

Online GP access

Market leading paid carer’s leave

Family leave with full and half pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No specific experience required, but ability to learn and adapt is crucial.
• Strong communication skills for customer interactions.
• Interest in technology and problem-solving beneficial.

Responsibilities

• Answer customer calls and resolve broadband-related issues.
• Provide support for technical queries via phone.
• Assist customers and ensure their needs are met.

Skills

Problem-solving

Calm and helpful demeanor

Ability to build relationships

Job description

A leading telecommunications provider is looking for individuals to join their Broadband Technical Team in Washington. In this part-time customer service role, you will assist customers with their broadband queries over the phone. Key responsibilities include problem-solving and providing technical support. The position offers a starting salary of £13,379.73, rising to £13,698.13 after eight months, as well as various benefits including flexible working, online GP access, and family leave.