Team Supervisor: Trade Counter & Operations Lead

wolseleyuk; Norwich; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension (matched up to 9%)

Bonuses

Enhanced maternity/adoption leave

Discounts

Healthcare access

YuLife app

Cycle to Work

Job summary

Plumb Centre in Norwich is seeking a Team Supervisor to support the Branch Manager, supervise colleagues, and help run day-to-day operations while ensuring first-class service to trade customers.

This full-time role is office-based with phone and email servicing, product advice, and a focus on achieving targets, margins, and strong audits; standard hours 40 per week, with Saturday rota. Benefits include pension, extra leave, and health cover.

Qualifications

• Supervise day-to-day branch operations and staff.
• Assist Branch Manager with running the branch.
• Provide training and performance feedback to achieve targets.
• Deal with trade customers and service queries by phone/email.

Responsibilities

• Assist Branch Manager with daily operations and cover when needed.
• Supervise and mentor colleagues to hit goals.
• Service customers via trade counter and on the phone.
• Provide product knowledge and sales advice to customers.

Skills

Team supervision

Customer service

Sales techniques

Product knowledge

Numerical literacy

Microsoft Office

Training & feedback

Merchandising

Margin improvement

Tools

Microsoft Office

Wolseley systems

Job description

Plumb Centre in Norwich is seeking a Team Supervisor to support the Branch Manager, supervise colleagues, and help run day-to-day operations while ensuring first-class service to trade customers.

This full-time role is office-based with phone and email servicing, product advice, and a focus on achieving targets, margins, and strong audits; standard hours 40 per week, with Saturday rota. Benefits include pension, extra leave, and health cover.