Branch Team Lead – Customer Service & Operations

Wolseley UK Limited; Norwich; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonus potential

Healthcare access

Discounts

Cycle to Work

Job summary

Wolseley UK Limited, trading as Plumb Centre in Norwich, is seeking a Team Supervisor to oversee branch operations and support day-to-day activities. The role emphasizes supervising staff, ensuring service quality, and guiding colleagues to achieve targets while assisting customers at the trade counter and via phone/email.

The role is full-time with a 40-hour week, 07:00–17:00 Monday to Friday and Saturday on a rota, offering £29,400 salary plus bonus and extensive benefits.

Qualifications

• Health and safety requirements including first aid, manual handling and fire safety.
• Knowledge of transport legislation and regulatory requirements.
• Ability to interpret numerical and written information.
• Proficiency in proactive sales techniques, merchandising and margin maximisation.
• Knowledge of branch product lines and Wolseley systems.
• Familiarity with branch administration, audit trails, supply chain and policies.
• IT systems: using Microsoft packages for documents and data work.

Responsibilities

• Assist the Branch Manager with day-to-day operations and take charge in their absence.
• Supervise and support colleagues with training and performance feedback.
• Mainly office-based, handling phones and emails to service customers.
• Serve customers on the trade counter with advice and product knowledge.

Skills

Health & safety

First aid

Manual handling

Fire safety

Transport legislation

Sales techniques

Merchandising

Product knowledge

Branch administration

Supply chain

Microsoft Office

Tools

Microsoft Office

Job description

Wolseley UK Limited, trading as Plumb Centre in Norwich, is seeking a Team Supervisor to oversee branch operations and support day-to-day activities. The role emphasizes supervising staff, ensuring service quality, and guiding colleagues to achieve targets while assisting customers at the trade counter and via phone/email.

The role is full-time with a 40-hour week, 07:00–17:00 Monday to Friday and Saturday on a rota, offering £29,400 salary plus bonus and extensive benefits.