Team Supervisor

Wolseley Group; Norwich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave increasing with length of

Pension matched up to 9%

Bonus potential

Healthcare access

YuLife app

Cycle to Work scheme

Discounts

Job summary

Plumb Centre, part of the Wolseley Group, is seeking a Team Supervisor in Norwich. The role involves assisting with daily branch operations, supervising staff, and serving customers by phone, email and at the trade counter.

It is a full-time position offering 40 hours per week with potential bonuses and a comprehensive benefits package. The ideal candidate will have health and safety awareness, numerical literacy, and experience in sales techniques, merchandising, and product knowledge specific

Qualifications

• Supervisory experience or ability to lead a team.
• Strong customer service orientation and communication skills.
• Comfort interpreting numerical information and basic data.
• Knowledge of proactive sales techniques and margin management.

Responsibilities

• Assist Branch Manager with daily operations and cover when needed.
• Supervise colleagues, provide guidance and feedback to achieve targets.
• Handle phones and emails; service customers primarily from the office.
• Assist customers on the trade counter with product knowledge and advice.

Skills

Team supervision

Customer service

Numerical literacy

Sales techniques

Product knowledge

Tools

Microsoft Office

Wolseley systems

Job description

Salary:

£29,400 + Bonus + Excellent Benefits

Team Supervisor - Norwich - Plumb Centre

So, who are we?

We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention?

In addition to the £29,400 salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Team Supervisor based in our Norwich branch you’ll be responsible for:

• Assisting the Branch Manager/ Branch Supervisor with the day to day running and operations within the branch and take charge when they are not available.
• Supervising and supporting colleagues, providing guidance, training, and performance feedback to achieve targets and goals.
• Mainly office based, phones and emails servicing customers.
• Serving customers on the trade counter, offering advice and product knowledge.

This is a full-time, permanent role working 40 hours per week Monday to Friday between 07:00AM - 17:00PM and Saturday on a rota basis 08:00AM - 12:00PM.

And here’s what we’d like you to have:

• Health and safety requirements, particularly in first aid, manual handling, fire situations and appropriate mechanical handling. Also know about transport legislation.
• Confidently work with and interpret numerical and written information.
• Knowing about proactive and advanced sales techniques, merchandising, and ways to maximise margin.
• Knowing about the specific product lines stocked by the branch and Wolseley systems.
• Knowing about branch administration, audit trail, supply chain and policies. IT Systems: use Microsoft packages for creating documents and working with data.