Branch Team Lead – Trade Centre (Norwich)

Wolseley Group; Norwich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave increasing with length of

Pension matched up to 9%

Bonus potential

Healthcare access

YuLife app

Cycle to Work scheme

Discounts

Job summary

Plumb Centre, part of the Wolseley Group, is seeking a Team Supervisor in Norwich. The role involves assisting with daily branch operations, supervising staff, and serving customers by phone, email and at the trade counter.

It is a full-time position offering 40 hours per week with potential bonuses and a comprehensive benefits package. The ideal candidate will have health and safety awareness, numerical literacy, and experience in sales techniques, merchandising, and product knowledge specific

Qualifications

• Supervisory experience or ability to lead a team.
• Strong customer service orientation and communication skills.
• Comfort interpreting numerical information and basic data.
• Knowledge of proactive sales techniques and margin management.

Responsibilities

• Assist Branch Manager with daily operations and cover when needed.
• Supervise colleagues, provide guidance and feedback to achieve targets.
• Handle phones and emails; service customers primarily from the office.
• Assist customers on the trade counter with product knowledge and advice.

Skills

Team supervision

Customer service

Numerical literacy

Sales techniques

Product knowledge

Tools

Microsoft Office

Wolseley systems

Job description

Plumb Centre, part of the Wolseley Group, is seeking a Team Supervisor in Norwich. The role involves assisting with daily branch operations, supervising staff, and serving customers by phone, email and at the trade counter.

It is a full-time position offering 40 hours per week with potential bonuses and a comprehensive benefits package. The ideal candidate will have health and safety awareness, numerical literacy, and experience in sales techniques, merchandising, and product knowledge specific