Team Member - Walk in

Ole & Steen; Greater London; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

50% discount at Ole & Steen

Free meal during shift

Uniform provided

28 days holidays

Referral incentive up to £1000

GP helpline

Job summary

Ole & Steen in London is looking for friendly hospitality staff to warmly greet guests, share menu knowledge, and ensure accurate till entries. You will take payments and balance cash at the end of your shift while keeping areas clean and stocked to brand standards.

This role requires excellent customer service, strong communication, and the ability to work in a fast-paced environment. Full-time or part-time contracts with hourly pay apply, alongside staff discounts and uniforms.

Qualifications

• Excellent customer service and ability to engage with diverse guests.
• Clear communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks.
• Attention to detail in cash handling and orders.
• Ability to stand for extended periods.
• Manual dexterity to operate coffee equipment safely.
• Tolerance for a noisy, lively setting.

Responsibilities

• Greet guests warmly and treat them like guests at home.
• Share menu knowledge and help guests make great choices.
• Enter orders on the till and process payments accurately.
• Balance cash and ensure secure handling at end of shift.
• Monitor stock, wastage, and coordinate re-orders as needed.
• Keep work areas clean, tidy, and stocked to brand standards.
• Maintain cleaning schedules and report faulty equipment.
• Present a smart appearance and meet brand standards.
• Prepare and assemble food according to standards.

Skills

Customer service

Communication

Multitasking

Attention to detail

Stamina

Safety awareness

Coffee equipment operation

Tools

POS till

Job description

“Arguably The Best Scandi BakeryInTown” Time Out We have been Denmark’s favourite bakery for over 20 years, serving delicious breads, pastries and cakes made by hand, single estate coffee, great breakfasts, premium salads, Danish open-faced sandwiches and freshly made baguettes. We opened our flagship Bakery in Piccadilly Circus in Christmas 2016 to huge acclaim and fantastic reviews, now we continue our expansion in London.

Responsibilities:

• Make all our guests feel welcome and treat them as if they are entering your own home with a warm greeting and farewell.
• Share your passion for food & drinks by sharing your menu knowledge with our guests and helping them to make great choices
• Ensure all orders are entered correctly on the till.
• Take payment from guests promptly, ensuring all transactions are completed accurately and the correct money is exchanged
• Ensure all monies are securely handled and accurately balanced at end of shift
• Be accountable for stock, wastage and make the manager aware of any stock shortage when re-ordering may be required
• Ensure your section and working areas are kept clean, tidy, set and stocked up at all times
• Check and clean all public areas and ensure a constant supply of soap, toilet tissue and paper towels at all times
• Follow the cleaning schedule and ensure all daily duties are completed efficiently and to brand standards
• Report any faulty equipment or machinery to the Manager
• Make sure your appearance, uniform, timekeeping and behaviour always meet our standards
• Ensure kitchen and stores are kept clean and tidy at all times following all Ole & Steen Food Safety and Health & Safety standards
• Prepare and assemble food as required

Benefits of working with Ole and Steen

• Salary £12.71 per hour
• 50% discount at any Ole & Steen location , including friends and family.
• Free meal whilst working - unlimited hot drinks.
• Uniforms provided.
• 28 days holidays
• Full-time or part-time hours - permanent or temporary contracts
• Referral incentive scheme - up to £1000
• GP Helpline

From you:

• Excellent customer service skills with the ability to engage and interact with a diverse clientele.
• Good communication and interpersonal abilities.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail.
• Ability to stand for extended periods.
• Manual dexterity to operate coffee equipment and handle hot beverages safely.
• Tolerance for working in a noisy and fast-paced environment.

Interview Process:

• Online Questionnaire
• Phone Interview
• Trial Shift
• Offer