Assistant Manager

Ole & Steen; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Free meals on shift

50% employee discount

Uniform provided

GP helpline

Referral bonus up to £1000

Job summary

Ole & Steen, a renowned Danish bakery brand in London, is seeking an Assistant Manager to lead a Central London store near Leicester Square. The role focuses on delivering exceptional guest experiences, guiding a frontline team, and upholding brand standards in a fast-paced environment.

You will drive sales, mentor staff, and act as a brand ambassador while maintaining a welcoming atmosphere for guests and colleagues alike. This role offers a balanced schedule and opportunities for growth.

Qualifications

• Friendly and welcoming with the ability to make guests feel at home.
• Assistant Manager seeking a new challenge in a great company.
• Experience in hospitality with drive to perform, positive behaviours and resilience in a fast-paced environment.
• Excellent communication skills to have real conversations with teams and guests.
• Inspire and engage the team to perform brilliantly.

Responsibilities

• Run a Central London store near Leicester Square and be responsible for the store in the General Manager’s absence.
• Provide exceptional customer service and deploy the team effectively to achieve this.
• Act as a role model for the team and reflect brand personality with a positive attitude and high standards.
• Drive sales and KPIs as directed by the General Manager and in line with campaigns.
• Ensure smooth shift handovers, with briefings and action plans recorded.

Skills

Hospitality experience

Communication skills

Team leadership

Customer service

Job description

“Arguably The Best Scandi Bakery In Town” Time Out

Tired of working late and missing out on dinner with your loved ones? Join us for a job that lets you clock out on time and still make it to family game night or catch up with friends over dinner! Work hard, live well, and let’s make work-life balance a reality—so you can enjoy life’s little moments.

At Ole & Steen, we're not just any bakery; we have 30 years of Danish heritage behind us. Since opening our doors in 2016 in London Piccadilly, we've been on a mission to bring the art of artisanal baking to the heart of London.

Package:

• Up to £36,000 depending on experience.
• Flexibility of shifts.
• Free food whilst on shift.
• 50% discount at any Ole and Steen location.
• Referral program scheme – up to £1000.
• Uniform provided.
• GP Helpline.

What we are looking for:

• You are friendly and welcoming with an ability to make our guests feel at home in your store. You will lead from the front and inspire your teams to always provide a similarly high level of experience.
• You are already an Assistant Manager looking for a new challenge in a great company.
• Experience in hospitality with a drive to perform, positive behaviours and the resilience to cope with a fast-paced environment.
• Someone with great communication skills who can have real conversations with teams and guests.
• Someone who can inspire and engage their team to perform brilliantly.

A Day in a Life

• Running a Central London store near Leicester Square and being responsible for the store in the General Manager’s absence.
• Providing exceptional customer service for our guests and ensuring the team are deployed in the most effective way to achieve this.
• Act as a role model for your team and be an ambassador for Ole and Steen, always reflecting our brand personality with a positive attitude and excellent standards.
• Driving the achievement of sales and other KPI’s as set by your General Manager and in line with any marketing campaigns or promotional offers.
• To provide a clear handover during shift changes and ensure each shift is reviewed, handovers and briefings are carried out and action plans are recorded and achieved.
• Demonstrate a high standard of bakery and personal presentation, ensuring good personal hygiene and uniform standards of self and team.
• Assist in the training and support of (new) team members including ongoing coaching and feedback.
• Open /close the store in line with company standards, including cleaning and maintaining brand standards.