Team Member - Fixed Term Contract - Speke

Hollywood Bowl Group; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment company in Liverpool is seeking a customer service team member to provide outstanding service in a fun and fast-paced environment. Ideal candidates are energetic, communicative, and great team players with flexibility in working hours. This role offers competitive benefits, including training programs and discounts for food and drink. Join us in creating lasting memories for our customers and enjoy the opportunities for career advancement.

Benefits

Extra earnings per hour

Training and development programs

Optional pension plan

Additional holiday days

Free game vouchers

30% discount on food for you and friends

50% off food while working

Mental health support

Financial long service awards

Charity donation upon induction

Enhanced family leave benefits

Healthcare cash plan

Responsibilities

• Provide outstanding customer service.
• Communicate effectively with customers at all levels.
• Work efficiently in a fast-paced environment.
• Be a supportive and friendly team member.
• Demonstrate flexibility with hours and shifts.

Skills

Customer service skills

Team player

Flexibility

Literacy and numeracy skills

Job description

Job Overview

Are you looking for a fun and fast paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further!

Responsibilities & Requirements

• Great customer service, with the ability to communicate at all levels
• High energy and the ability to work in a fast‑paced environment
• A friendly, supportive and helpful team player
• Flexibility with working hours and shift patterns
• Basic literacy and numeracy skills

About the Company

The Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in‑centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

Why Work With Us?

We value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued, and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

Benefits

• The opportunity to earn an extra 50p per hour, paid to you every month
• Access to apprenticeship programmes and our in‑house management training programmes
• Optional pension plan
• Additional days holiday with length of service up to five days
• Ongoing training and development, with the opportunity to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when you are working
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

Shift Patterns & Working Hours

• Weekday AM shifts are typically 09:00 – 17:00
• Weekday PM shifts are typically 17:00 – 00:00
• Weekend AM shifts are typically 09:00 – 18:00
• Weekend PM shifts are typically 16:00 – 01:00
• Opening times and shift patterns will vary from centre to centre; your centre opening hours can be found online, and shift patterns will be confirmed at interview
• Team Members under the age of 18 may be expected to work up until midnight, but no later