Team Member

Rank Group; Southend-on-Sea; Sur place; GBP 13 000 - 15 000; Temps partiel

Avantages offerts par ce poste

Paid breaks

Pension & Life Assurance

Uniform provided

Rewards platform

50% off food & drinks (you + 3)

Résumé du poste

Rank Group is seeking a Team Member to be the friendly face on the floor, delivering great service across food and drink at our venue in the UK. You’ll greet guests, take orders, serve efficiently, keep queues moving, clear tables, and help maintain a clean, welcoming space between shifts.

Full training is provided, with real contracts from 8 to 35 hours per week and paid breaks. Benefits include pension, life assurance, uniform, and access to the rewards platform.

Qualifications

• Customer-first attitude with great people skills.
• Pace and focus in a busy environment with attention to detail.
• Team player energy with clear communication and willingness to learn.

Responsabilités

• Greet guests and deliver friendly service to make every visit special.
• Keep queues moving, tables clear, and venue tidy; reset between sessions.
• Explain games and maintain high energy around the venue.
• Follow health, food hygiene and licensing rules; report incidents promptly.
• Communicate clearly with colleagues and jump in where needed.

Connaissances

Customer service

Hospitality basics

Teamwork

Attention to detail

Description du poste

• Competitive Salary: £12.71 per hour + Amazing Perks!
• Hours: Real contracts from 8-35 (no zero-hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escape issues when needed.

Your Impact:

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer-gambling procedures; challenge age-restricted behaviours confidently; report incidents promptly.
• One-team mindset: communicate clearly with colleagues and jump in where needed - Front of house, floor, Food & Beverage, cleaning - so service flows smoothly.

You’ll Bring:

• Customer-first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy - clear communication and willingness to learn on shift.
• Experience: previous customer-service experience in hospitality/retail/leisure is helpful but not essential; full training provided.