Team Member

Rank Group; Tadworth; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Competitive Pay+ Amazing Perks!

Hours: Real contracts from 8–35 (no 0‑

Paid breaks

Rewards platform

50% off food & soft drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Job summary

Rank Group is seeking a Team Member to be the friendly face on the floor, serving great food and drink, and ensuring a welcoming atmosphere from first hello to final game.

You’ll follow clear standards, support multiple areas, and escalate issues when needed. Bring a customer‑first attitude and be prepared for a fast-paced, team‑driven environment with full training provided.

Qualifications

• Customer-first attitude and great people skills.
• Ability to stay organized and focused in a busy environment.
• Clear communication and willingness to learn on shift.
• Full training provided; prior hospitality/retail experience helpful but not required.

Responsibilities

• Greet, serve, and support customers so visits feel special.
• Keep queues moving, tables clear, and venue tidy; reset quickly between sessions.
• Help customers understand how games work and keep energy high around the venue.
• Follow health & safety, food hygiene, licensing and safer-gambling procedures; report incidents promptly.
• Communicate clearly with colleagues and jump in where needed to keep service flowing.

Skills

Customer-first

Pace & focus

Team player

Training provided

Job description

• Competitive Pay+ Amazing Perks!
• Hours: Real contracts from 8–35 (no zero‑hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

Bring the fun, deliver the service.

As a Team Member,you’llbe the friendly face on the floormakingcustomersfeelwelcome, serving great food & drink, and keeping the buzz alive from first hello to final game.You’llfollow clear standards, support across different areas, and elevate issues when needed.

Your Impact:

• Guest moments: greet, serve, and supportcustomersso every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customersunderstand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensingand safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
• One‑team mindset: communicate clearly with colleagues and jump in where needed—Fronthouse, floor, Food & Beverage, cleaning—so service flows smoothly.

You’ll Bring:

• Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy-clear communication and willingness to learn on shift.
• Experience: previouscustomer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.