Team Member

Rank Group; Huddersfield; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Paid breaks

Discounts on food & drinks

Pension & life assurance

Company sick pay

Uniform provided

Rewards platform

Career development opportunities

Competitive salary

Job summary

Rank Group in Huddersfield is hiring a Team Member to greet customers, serve great food and drinks, host bingo sessions, and keep the buzz alive from first hello to final game.

You will follow clear standards, support across areas, and escalate issues when needed. Real contracts from 8 to 35 hours, paid breaks, and training are provided to help you succeed on shift.

Qualifications

• Customer-focused attitude and friendly, helpful demeanour.
• Clear communication and ability to stay upbeat in busy environments.
• Team player who communicates well and learns quickly on shift.
• Full training provided for hospitality/retail roles.

Responsibilities

• Greet customers and serve food and drinks with a welcoming smile.
• Keep queues moving, clear tables, and maintain a tidy venue between sessions.
• Explain games and help customers understand how play works.
• Follow health, safety, and licensing procedures and report incidents promptly.
• Collaborate across front of house, floor, and catering teams to ensure smooth service.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

• Competitive Salary: £12.71 per hour + Amazing Perks!
• Hours: Real contracts from 8-35 (no zero-hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, hosting our bingo sessions, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and elevate issues when needed.

Your Impact:

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer-gambling procedures; challenge age-restricted behaviours confidently; report incidents promptly.
• One-team mindset: communicate clearly with colleagues and jump in where needed - Front of house, floor, Food & Beverage, cleaning - so service flows smoothly.

You’ll Bring:

• Customer-first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy - clear communication and willingness to learn on shift.
• Experience: previous customer-service experience in hospitality/retail/leisure is helpful but not essential; full training provided.