Team Member

The Rank Group plc; St Helens; On-site; GBP 13,876 - 19,764; Full time

Benefits offered by this job

Competitive Salary: £12.21 per hour

Paid breaks

50% off food & soft drinks

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Job summary

A leading entertainment company in St Helens is seeking a Team Member to provide exceptional customer experiences in a vibrant venue. In this role, you will welcome guests, serve food and drinks, and ensure a safe and engaging environment. Ideal candidates will have a friendly attitude and enjoy working in a fast-paced setting. Full training is provided, making this a great opportunity for both seasoned professionals and those new to the hospitality sector. Enjoy competitive pay and numerous career development opportunities.

Qualifications

• Previous customer-service experience in hospitality/retail/leisure is helpful but not essential.
• Full training will be provided.

Responsibilities

• Make customers feel welcome and serve food & drink.
• Help customers understand games and maintain high energy.
• Follow health & safety and compliance procedures.
• Communicate clearly with colleagues to ensure smooth service.

Skills

Customer-first attitude

Great people skills

Organised with good attention to detail

Team player energy

Job description

Overview

At Mecca, we are all about bringing people together for unforgettable experiences. For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and great value food and drinks. Whether in our vibrant venues or online, we put our customers at the heart of everything we do. We are committed to creating a workplace that is inclusive, supportive and full of opportunity, and our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off. We’re passionate about delivering exceptional customer experiences—and we are looking for people who are too.

Sound like your kind of place? Let’s Play!

Responsibilities

• As a Team Member, you’ll be the friendly face on the floor—making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escalate issues when needed.
• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
• One‑team mindset: communicate clearly with colleagues and jump in where needed—Front of house, floor, Food & Beverage, cleaning—so service flows smoothly.

You’ll Bring

• Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy — clear communication and willingness to learn on shift.
• Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.

Benefits

• Competitive Salary: £12.21 per hour + amazing perks.
• Hours: Real contracts from 8–35 (no zero‑hour contracts).
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.