Team Member

Rank Group; Broadstairs; Hybrid; GBP 1,751,000 - 1,929,000; Full time

Benefits offered by this job

Pension & Life Assurance

Uniform provided

Paid breaks

Discounts on food & drinks (50% off)

Rewards platform

Job summary

Rank Group is seeking a friendly Team Member to greet customers, serve food and drinks, and keep the venue buzzing from the first hello to the last game. You’ll follow clear standards, support across areas, and escalate issues when needed.

Your focus is guest service, speedy delivery, and maintaining a clean, safe, and compliant environment for every guest.

Qualifications

• Customer-first attitude and strong people skills.
• Able to stay organised and focused in a busy environment.
• Willingness to learn on shift and work across areas.

Responsibilities

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer-gambling procedures; report incidents promptly.
• One-team mindset: communicate clearly with colleagues and jump in where needed across front of house and floors.

Skills

Customer-first attitude

Great people skills

Friendly and upbeat

Team player energy

Clear communication

Job description

Competitive Salary: £12.71 per hour + Amazing Perks!

Hours: Real contracts from 8–35 (no zero‑hour contracts)

Paid breaks

Rewards platform

50% off food & soft drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and elevate issues when needed.

Your Impact:

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
• One‑team mindset: communicate clearly with colleagues and jump in where needed — Front of house, floor, Food & Beverage, cleaning — so service flows smoothly.

You’ll Bring:

• Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy - clear communication and willingness to learn on shift.
• Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.