Night Shift Guest Experience Associate

Rank Group; Greater London; Hybrid; GBP 19,000 - 27,000; Part time

Job summary

Rank Group is seeking a friendly Team Member to be the welcoming face on the floor, assisting guests with play on our machines, serving snacks and drinks, and helping create a great atmosphere from first visit to last spin.

The role requires flexibility to work night shifts, including weekends, while upholding health and safety standards and delivering high-quality service across the venue.

Qualifications

• Guest experience: Welcome, support and engage customers so every visit feels enjoyable and seamless.
• Safety & compliance: Follow health & safety procedures and safer gambling guidelines.

Responsibilities

• Guest experience: Welcome, support and engage customers so every visit feels enjoyable and seamless.
• Service delivery: Keep the venue clean, safe and well-presented during busy periods.
• Machine support: Help customers get started on gaming machines and troubleshoot basic issues.
• Safety & compliance: Follow all health & safety, licensing, and safer gambling procedures.
• Team mindset: Work together across the floor to deliver a high-quality experience.

Skills

Customer focus

Team player

People skills

Job description

Rank Group is seeking a friendly Team Member to be the welcoming face on the floor, assisting guests with play on our machines, serving snacks and drinks, and helping create a great atmosphere from first visit to last spin.

The role requires flexibility to work night shifts, including weekends, while upholding health and safety standards and delivering high-quality service across the venue.