Team Manager

East of England Co-op; Tendring; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional retail cooperative is seeking a Team Manager to lead a team, ensuring high customer service standards and operational excellence. The successful candidate will collaborate with the Branch Manager, support team development, and engage with the local community. This role requires previous leadership experience and strong interpersonal skills. The company offers competitive pay, benefits, and opportunities for growth within a dynamic environment.

Benefits

Competitive rates of pay

20% discount in food stores

22 days holiday plus bank holidays

5% employer pension contribution

Enhanced family leave

Employee Recognition Scheme

Free remote GP service

Qualifications

• Previous leadership experience in a retail or customer service role.
• Ability to support and motivate team members effectively.
• Excellent interpersonal and communication abilities.

Responsibilities

• Lead and manage your team effectively.
• Deputise for the Branch Manager when necessary.
• Ensure high standards of customer service and store operations.
• Promote and build relationships with the local community.

Skills

Leadership experience

Communication skills

Customer service commitment

Flexibility

Motivating others

Job description

As Team Manager, you will be responsible for helping colleagues to realise their full potential through regular feedback, coaching and support.Not only will you make an impact on colleagues, but you will also have the chance to influence those living in your store's community through supporting local causes and events. You will work alongside the Branch Manager to drive high standards and excellent service in branch, meeting the needs of our customers and maximising opportunities for success! We believe this is best achieved through having a skilled, engaged, and diverse team. Food retail is fast-paced and constantly evolving; you are unlikely to have two days the same and this is what makes working in our stores exciting!You don't need to have worked in this environment before, but you'll need to show that you can adapt, prioritise, and make quick, smart decisions. We are truly local, so you can work safe in the knowledge that you will be fully supported by nearby store and Head Office colleagues, as well as your in-store team.

Responsibilities

• Leading your team and getting involved with all aspects of people management
• Deputising for your Branch Manager (there may be times when you will be in sole charge of the store)
• Ensure that your branch is at the top of its game, offering great standards and delivering excellent customer service
• Make sure that your branch is operating safe and legally
• Build relationships with other stores and colleagues and the local community
• Promoting membership

Qualifications and Competencies

• Previous leadership experience
• Ability to support and motivate others
• Flexible, hard-working, and confident
• Great interpersonal and communication skills
• Friendly, with a genuine commitment to great customer service

Benefits

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
• Enhanced on statutory terms, subject to service criteria.