Team Manager

Corus Consultancy; City Of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A social support organization in the City of London seeks an experienced manager to lead a team supporting individuals with complex needs. The role involves directing project workers, ensuring effective assessments, and managing multi-agency collaborations. A background in homelessness, mental health, and substance misuse is essential. Strong communication skills and experience in service management are required. This position plays a crucial role in delivering high-quality support while ensuring budget adherence.

Qualifications

• Experience managing or coordinating services for people with complex needs.
• Experience of effective liaison & multi-agency working.
• Experience leading services with a trauma-informed approach.

Responsibilities

• Managing and directing complex needs project workers and staff.
• Leading a multi-disciplinary team for client support.
• Overseeing assessments and support plans for clients.

Skills

Experience managing complex needs

Liaison & multi-agency working

Trauma-informed approach

Assessment and planning skills

Engagement strategies

Effective communication

Job description

In this position, you will be required to:

• manage and direct 6 complex needs project workers, locum and night staff
• lead and supervise a multi-disciplinary team to deliver trauma-informed, outcome-focused support
• Support staff to navigate complex client needs, including those related to immigration, health and housing
• Ensure re-connection and resettlement pathways are progressed swiftly and safety for all clients
• Oversee timely completion of assessments and support plans, with a focus on move-on readiness
• Monitor caseloads, service performance and risk management in collaboration with the service manager
• Ensure the team are conducting comprehensive assessment of need and risk for their clients, using effective tools and recording methods and sharing information with partner agencies where appropriate.
• Support the Regional Manager in ensuring the service represents value for money and operates within budget
• Monitor service spending throughout the financial year to ensure there is no overspending

To apply for this role you must have:

• Experience managing or coordinating services for people with complex needs at risk of rough sleeping. Specialist knowledge will include housing, homelessness, substance misuse, mental health and the criminal justice system.
• Experience of effective liaison & multi- agency working with social, health, housing and criminal justice agencies.
• Experience of leading services that are based around a trauma and psychologically informed approach.
• Significant level of experience, practice and understanding of the principles of risk and needs assessment, planning, goal setting and reviewing.
• Ability to find ways of working with clients who may have a history of low levels of engagement with services
• Ability to effectively support the team to manage both the practical & emotional demands of complex casework and client support
• Commitment to work flexibly and creatively in response to changing external and organisational requirements.
• Able to communicate confidently and effectively, verbally and in writing & be self- servicing int he use of the computer to create letters, minutes and key work notes and to send and receive emails