Team Manager

Stellantis &you; Ansty CP; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive dealership in Coventry is looking for a Customer Advisor to join their Aftersales team. This role requires excellent communication and sales skills, engaging with customers to guide them through their automotive journey while ensuring high satisfaction levels. The ideal candidate should have automotive experience and a UK driving licence. The position offers a competitive bonus and benefits including access to company cars and pension schemes.

Benefits

Competitive bonus OTE of up to £33,000

Company car scheme

Company discounts on new cars and aftersales services

Generous employer pension scheme

Qualifications

• Experienced automotive Customer Advisor.
• Full valid UK driving licence.

Responsibilities

• Communicate clearly with customers and colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell additional work advised through the Vehicle Health Check process.
• Quote and sell Service Plans to retain customers within the group.
• Encourage customer satisfaction feedback via exit briefing and follow‑up contact.
• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update customers on progress or additional works needed.
• Prepare and explain invoices and take payments.

Skills

Customer communication skills

Sales skills

Job description

Role Overview

We have an exciting new opportunity at our Coventry dealership for a Customer Advisor to join our Aftersales team. As a key link between our customers and technicians, you will guide each customer through the Stellantis & You customer journey and help maintain high levels of satisfaction.

Responsibilities

• Communicate clearly with customers and colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell additional work advised through the Vehicle Health Check process.
• Quote and sell Service Plans to retain customers within the group.
• Encourage customer satisfaction feedback via exit briefing and follow‑up contact.
• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update customers on progress or additional works needed.
• Prepare and explain invoices and take payments.

Qualifications

• Experienced automotive Customer Advisor.
• Full valid UK driving licence.

Equal Employment Opportunity

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award.

Location

This role is based in our Coventry dealership: Phoenix Corner, Coventry CV3 6PE, United Kingdom.

Salary and Benefits

• Competitive bonus OTE of up to £33,000.
• Company car scheme: access to up to two company‑branded vehicles with insurance, servicing and breakdown & tyre cover.
• Company discounts on new cars and aftersales services.
• Generous employer pension scheme.

Contact

Please contact our recruitment team if you would like to discuss any aspect of the role or if you require reasonable adjustments for any part of the recruitment process.