Team Leader - Norwood

SuperCare Residential; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading care provider in Greater London is seeking a Day Team Leader to support young people with autism and complex needs. This role involves leading day shifts, mentoring staff, and ensuring a safe and structured environment. Candidates should have a strong background in autism support, experience in dealing with challenging behaviors, and excellent communication skills. The position requires resilience and the ability to remain calm under pressure, making it vital for the individual to be proactive and reliable.

Qualifications

• Experience working with children with autism and complex needs.
• Ability to manage challenging behaviors such as aggression.
• Proven skills in mentoring and supervising other staff.

Responsibilities

• Lead day shifts and ensure routines are followed.
• Support young individuals with various health needs.
• Model safe practices for colleagues during challenging situations.
• Provide personal care professionally and sensitively.
• Mentor and supervise Day Coaches and Senior Coaches.

Skills

Experience with autism

Calm under pressure

Behavior support skills

Team leadership

Excellent communication

Job description

Every day at SuperCare brings both challenges and moments of real impact. The young people here are strong, determined, and each live with autism and complex processing needs. Their behaviours can include aggression such as hitting, spitting, hair pulling, or ripping clothes. Some express themselves through very challenging language - from racial abuse to graphic conversations - and others are drawn into online obsessions. Your role as Day Team Leader is to bring structure and direction, guiding your team through these unpredictable days so that the children feel safe, supported, and secure in routine.

What You’ll Do:

• Lead day shifts, ensuring routines are followed and children feel supported.
• Support young people with autism, epilepsy, diabetes, and mental health needs.
• Step into challenging behaviours calmly and model safe practice for colleagues.
• Provide personal care sensitively and professionally.
• Mentor and supervise Day Coaches and Senior Coaches.
• Manage records, handovers, and communication with managers.
  This role needs someone with both experience and authority, able to stay calm under pressure:
• Strong background working with autism and behaviours that challenge.
• Skilled in behaviour support, Team Teach, and de-escalation.
• Resilient when faced with aggression, offensive language, or disturbing conversations.
• Physically fit, reliable, and proactive.
• A natural leader with excellent communication skills.