Team Leader: Lead Service & Guest Happiness

Greene King; Ipswich; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Career development

Staff discounts

Wellbeing support

Parental leave policy

Menopause friendly employer

Hotel/inn discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King’s Farmhouse Inns in Ipswich is seeking a Team Leader who leads by example, keeps the shift running smoothly, and ensures high standards and happy customers.

You will organise and guide the team during busy shifts, uphold bar safety and cleanliness, and support the management team when needed. This role offers career development across Greene King brands and a range of staff benefits.

Qualifications

• Attention to detail ensuring pint quality and standards.
• Strong customer service and interaction skills.
• Ability to lead and coordinate a team on busy shifts.
• Good command of spoken English and allergen controls.

Responsibilities

• Provide heartfelt, memorable customer experiences on every visit.
• Deputise for management and resolve issues during shifts.
• Coordinate and organise the team for busy periods to run like clockwork.
• Maintain bar safety, legality, cleanliness, and address issues promptly.

Skills

Attention to detail

Great service

Team leadership

Problem solving

English proficiency

Job description

Greene King’s Farmhouse Inns in Ipswich is seeking a Team Leader who leads by example, keeps the shift running smoothly, and ensures high standards and happy customers.

You will organise and guide the team during busy shifts, uphold bar safety and cleanliness, and support the management team when needed. This role offers career development across Greene King brands and a range of staff benefits.