Shift Leader: Exceptional Service & Team Coordination

Greene King; Birkenshaw; Presencial; GBP 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension contribution

Discounts on Greene King brands

Employee assistance program

Maternity/paternity policies

Menopause friendly employer

Wagestream access

Retail discounts

Refer a friend bonus up to £1,500

Descripción de la vacante

Greene King’s Farmhouse Inns is seeking a Team Leader to drive the shift, support the team, and ensure first-class service for every guest.

You’ll lead by example, coordinate a busy team, keep the bar safe and compliant, and resolve issues quickly. A positive, can-do attitude and fluent English are essential to delivering the warm welcome customers expect. Join a brand renowned for quality and growth, with a competitive salary and benefits across Greene King Inns and hotels.

Formación

• Eye for detail and accuracy in service delivery.
• Ability to model excellent customer service and lead by example.
• Ability to think on your feet and adapt to busy shift challenges.
• Positive can-do attitude and strong teamwork.
• Sufficient spoken and written English to perform the role safely and communicate allergen controls.

Responsabilidades

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts, ensuring smooth operations.
• Keep the bar safe, legal, and clean, addressing issues quickly and safely.

Conocimientos

Attention to detail

Customer service

Adaptability

Team player

English proficiency

Descripción del empleo

Greene King’s Farmhouse Inns is seeking a Team Leader to drive the shift, support the team, and ensure first-class service for every guest.

You’ll lead by example, coordinate a busy team, keep the bar safe and compliant, and resolve issues quickly. A positive, can-do attitude and fluent English are essential to delivering the warm welcome customers expect. Join a brand renowned for quality and growth, with a competitive salary and benefits across Greene King Inns and hotels.