Pub Team Leader: Lead Service & Growth

Greene King; Bracknell; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Staff discounts (Greene King brands)

Employee assistance program

Maternity/paternity policies

Menopause Friendly Employer

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King is seeking a proactive Team Leader to ensure shifts run smoothly while leading by example and supporting the team. You’ll maintain high standards and keep customers happy with welcoming service and great hospitality across our pubs.

You will coordinate a busy shift, deputise for management when needed, and ensure safety, legality and cleanliness at all times, delivering memorable experiences for guests and colleagues alike.

Qualifications

• Attention to detail with a focus on quality service.
• Strong customer-service skills and a welcoming approach.
• Ability to lead and motivate a busy team.
• Resilience and adaptability during busy shifts.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Attention to detail

Customer service

Team leadership

Adaptability

Job description

Greene King is seeking a proactive Team Leader to ensure shifts run smoothly while leading by example and supporting the team. You’ll maintain high standards and keep customers happy with welcoming service and great hospitality across our pubs.

You will coordinate a busy shift, deputise for management when needed, and ensure safety, legality and cleanliness at all times, delivering memorable experiences for guests and colleagues alike.