Pub Team Leader: Lead Service & Growth Opportunity

Greene King; Ilford; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Career progression across brands

33% staff discount

Employee assistance program

Maternity/Paternity policies

Menopause Friendly Employer

In-house discounts at inns/hotels 50%

Refer a friend bonus up to £1500

Wagestream wage access

Retail discounts 30%

Job summary

Greene King in Ilford is seeking a Team Leader to guide the shift, ensuring the team has what they need to operate smoothly and keep customers happy. You will role model excellent service, supervise colleagues, and manage busy periods with energy and focus.

The role emphasizes delivering memorable hospitality, maintaining standards, and supporting the management team on the shop floor. Let us help you develop with a strong brand portfolio and career progression.

Qualifications

• Provide customers with a heartfelt and memorable experience during every visit.
• Deputise for the management team and resolve issues in their absence.
• Assist in organising and coordinating the team during busy shifts.

Responsibilities

• Lead by example to ensure the shift runs smoothly.
• Maintain high standards and ensure customers are kept happy.
• Keep the bar safe, legal, and clean, handling issues quickly and safely.

Skills

Customer service

Team leadership

Shift coordination

Bar safety

Attention to detail

Communication

Job description

Greene King in Ilford is seeking a Team Leader to guide the shift, ensuring the team has what they need to operate smoothly and keep customers happy. You will role model excellent service, supervise colleagues, and manage busy periods with energy and focus.

The role emphasizes delivering memorable hospitality, maintaining standards, and supporting the management team on the shop floor. Let us help you develop with a strong brand portfolio and career progression.