Team Leader: Drive Shift Excellence & Customer Experience

Greene King; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Career development

Staff discount

Mental health support

Maternity/paternity policies

Menopause Friendly

Refer a friend bonus

Wagestream

Retail discounts

Job summary

Greene King is seeking a Team Leader to guide service during shifts, ensuring guests enjoy a memorable visit. You’ll support management, coordinate staff, and keep the bar running smoothly, safely and compliantly.

Join a community-focused pub group that rewards effort, offers career development, staff discounts, and wellbeing benefits while delivering great food and drink to our customers.

Qualifications

• Provide customers with a heartfelt and memorable experience each visit.
• Deputise for management and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts.
• Ensure the bar is safe, legal, and clean with quick issue resolution.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Team leadership

Shift coordination

English proficiency

Tools

POS system

Cash handling

Job description

Greene King is seeking a Team Leader to guide service during shifts, ensuring guests enjoy a memorable visit. You’ll support management, coordinate staff, and keep the bar running smoothly, safely and compliantly.

Join a community-focused pub group that rewards effort, offers career development, staff discounts, and wellbeing benefits while delivering great food and drink to our customers.