Team Leader: Lead a Fast-Paced, Customer-Focused Team

Hollywood Bowl Group; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company is seeking a Team Leader in Glasgow. In this role, you will inspire the team to deliver exceptional customer service and ensure memorable experiences for all guests. Responsibilities include supervising shifts, coaching staff, and maintaining high energy in a fast-paced environment. Ideal candidates should possess strong communication skills and flexibility in work hours. This position offers comprehensive training and attractive benefits such as bonuses, discounts, and individual development programs.

Benefits

Access to apprenticeship programmes

Free game vouchers

30% discount off food and drink

Enhanced parental leave benefits

Optional pension plan

Qualifications

• Experience of supervising a team.
• Great customer service orientation.
• Ability to communicate at all levels.
• Flexibility with working hours and shift patterns.

Responsibilities

• Lead and inspire the team on shift to ensure a great customer experience.
• Welcome customers and coach your team.
• Create lasting memories for customers through engaging service.

Skills

Supervising a team

Customer service

High energy

Team player

Flexibility with working hours

Basic literacy and numeracy

Job description

A leading entertainment company is seeking a Team Leader in Glasgow. In this role, you will inspire the team to deliver exceptional customer service and ensure memorable experiences for all guests. Responsibilities include supervising shifts, coaching staff, and maintaining high energy in a fast-paced environment. Ideal candidates should possess strong communication skills and flexibility in work hours. This position offers comprehensive training and attractive benefits such as bonuses, discounts, and individual development programs.