Team Leader - Complex Care & Behaviour Support

Linkit Recruitment; Leicester; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Pension contribution

Holidays

Internal training for progression

Job summary

LRL are seeking Team Leaders/Deputy Managers to provide operational leadership for a staff team delivering high-acuity support to individuals with complex behavioural needs within 3:1, 4:1 and 5:1 staffing arrangements. The role combines direct care with shift leadership, supervision, quality assurance and incident management.

You will lead during shifts, manage risk, de‑escalation strategies and ensure DoLS compliance. Experience in PBS plans and managing high‑risk behaviours is essential.

Qualifications

• Substantial experience in complex care, learning disability, autism, ABI, mental health or high‑risk behavioural services.
• Experience leading 3:1, 4:1 or 5:1 packages.
• Significant experience managing behaviours that challenge and physical aggression.
• Advanced practical experience of de‑escalation and crisis prevention.
• Practical experience of appropriately managed physical intervention/restraint.
• Experience leading, supervising or managing staff during significant behavioural incidents.
• Experience implementing PBS plans and complex risk assessments.
• Knowledge of DoLS, safeguarding and least restrictive practice.
• Strong incident reporting and escalation skills.

Responsibilities

• Lead the staff team during shifts and ensure appropriate allocation and deployment within enhanced staffing arrangements.
• Maintain oversight of risk and ensure staffing arrangements remain appropriate to the individual's presentation.
• Ensure staff understand triggers, early warning signs, preventative strategies and escalation protocols.
• Lead staff responses during significant behavioural incidents.
• Ensure de-escalation is the primary response and that restrictive interventions are only used as a last resort where lawful, necessary, proportionate and authorised.
• Ensure only appropriately trained and competent staff participate in physical interventions.
• Coordinate responses to aggression, violence, absconding, self‑injury, environmental destruction and other high‑risk behaviour.
• Ensure appropriate emergency escalation where risks cannot safely be managed by the care team.
• Conduct shift briefings and handovers.
• Review daily records, behavioural observations, incident reports and other documentation for accuracy and completeness.
• Ensure incidents and restrictive interventions are escalated appropriately.
• Participate in post‑incident reviews and identify learning or changes required.
• Monitor staff practice and immediately address unsafe or inconsistent care.
• Support staff supervision, competency assessments and performance management.
• Identify training and development requirements.
• Support implementation and review of PBS strategies and behavioural risk assessments.
• Liaise with the Deputy Manager, Service Manager, clinical team and external professionals.
• Promote safeguarding, dignity, independence, human rights and least restrictive practice.
• Ensure staff understand and comply with DoLS conditions and other legal restrictions applying to individuals.

Skills

Complex care

Learning disability

Autism

ABI

Mental health

High-risk behaviour

Job description

LRL are seeking Team Leaders/Deputy Managers to provide operational leadership for a staff team delivering high-acuity support to individuals with complex behavioural needs within 3:1, 4:1 and 5:1 staffing arrangements. The role combines direct care with shift leadership, supervision, quality assurance and incident management.

You will lead during shifts, manage risk, de‑escalation strategies and ensure DoLS compliance. Experience in PBS plans and managing high‑risk behaviours is essential.