Team Leader - Books

Funky Pigeon; Horley; On-site; GBP 31,000; Full time

Job summary

Join a forward-thinking company as a Team Leader, where you'll lead a dynamic team to provide exceptional customer service. In this role, you will foster a supportive environment that encourages personal development and recognition. Your leadership will drive results aligned with business objectives, ensuring a proud and engaging experience for both customers and colleagues. With a focus on growth, you will play a key role in enhancing the customer journey across various locations. This is a fantastic opportunity for those passionate about leadership and customer service in a vibrant retail setting.

Benefits

Pension Scheme

Paid Annual Leave

Employee Discounts

Support for Wellbeing

Qualifications

• Recent retail leadership experience in a fast-paced environment.
• Experience in employee training and team motivation.

Responsibilities

• Lead and inspire your team to deliver exceptional customer service.
• Create a culture of learning and support within the team.

Skills

Leadership

Customer Service

Communication Skills

Team Motivation

Flexibility

Job description

39 Hours - Fully flexible - 5 days out of 7 - Alternate weekends

£30,675 per annum

As a Team Leader, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives, and create a working environment that supports colleagues' development and achievement. We want our customers and colleagues to be proud to share their journey with us.

Airport Requirements:

• 5 years continuous references – to gain an airport pass, you will need to provide 5 years’ worth of employment or education references without gaps.
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
• Photographic ID, e.g., passport or UK Driving Licence.

What being a Team Leader is all about:

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support, and recognition—spotting opportunities for personal skill development, product knowledge, and self-awareness.
• Supporting colleagues in an environment where everyone feels valued and welcome.
• Fostering a sense of pride within the store to ensure safe and legal operations.

What our Store Leadership Team would love to see:

• Recent retail (or similar) leadership experience, preferably in a fast-paced environment, with knowledge of KPIs such as ATV.
• Experience leading from the front, actively participating on the shop floor, and motivating teams.
• Flexibility to support other stores in the area when needed.
• Strong relationship-building and effective communication skills.
• Experience supporting employee training, development, and team motivation.

How we reward our teams:

We recognize your hard work with a salary, pension scheme, paid annual leave, employee discounts, and a range of deals from retail partners to help you save money and create memories—whether enjoying a meal, an adventure, or entertainment.

Our Employee Assistance Programme offers support and guidance for your physical, mental, and financial wellbeing.

About us:

WHSmith has a rich heritage and is expanding in airports, hospitals, rail stations, and motorway services. Our goal is to offer products for everyone on all of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow, providing excellent customer experiences with the latest tech. We’ve partnered with M&S and Costa Coffee to broaden our offerings across the UK. As we grow, our aim remains: to make every journey better!

WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and authentic at work.