Team Leader - Nigh Shift

TN United Kingdom; Horley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as a Night Shift Team Leader at a prominent airport store, where you will guide and inspire your colleagues to deliver exceptional customer service. This role involves fostering a supportive environment that encourages personal development and team motivation. With a focus on achieving business objectives and maintaining high operational standards, you'll play a crucial role in enhancing customer experiences. Enjoy competitive rewards and benefits while being part of an inclusive company that values every journey.

Benefits

Competitive salary

Pension scheme

Paid annual leave

Employee discounts

Employee Assistance Programme

Qualifications

• Experience in retail leadership, preferably in a fast-paced environment.
• Ability to support employee training and development.

Responsibilities

• Lead and inspire the team to provide exceptional customer service.
• Create a culture of learning and recognition within the team.

Skills

Retail leadership experience

Communication skills

Flexibility

Team motivation

KPI knowledge

Job description

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Team Leader - Night Shift – WHSmith – Gatwick South

Contract Type: Permanent

Working hours: 3 on 3 off, 6pm to 6am

Job Description

As a Team Leader in our Gatwick South store, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives, and create a working environment that helps our colleagues develop and achieve. We want you, our customers, and our colleagues to be proud to share their journey with us.

Airport Requirements:

• 5 years continuous references – to gain an airport pass, you will need to provide 5 years’ worth of either employment or education references without any gaps.
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
• Photographic ID, e.g., passport or UK Driving Licence.

What being a Team Leader is all about:

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support, and recognition—spotting opportunities for personal skills development, product knowledge, and self-awareness.
• Supporting colleagues in an environment where everyone feels valued and welcome.
• Creating pride within the store to ensure safe and legal operations.

Desired Skills and Experience:

• Current/recent retail (or similar) leadership experience, preferably in a fast-paced environment, with knowledge of KPIs such as ATV.
• Experience of leading proactively from the front, helping your team on the shop floor.
• Flexibility to support other stores in the area when needed.
• Ability to build strong relationships and communicate effectively.
• Experience supporting employee training, development, and motivating teams.

Rewards and Benefits:

We recognize your hard work with competitive salary, pension scheme, paid annual leave, and employee discounts. Additionally, enjoy deals from retail partners, savings on meals, days out, or event tickets. Our Employee Assistance Programme provides support for your wellbeing—physical, mental, or financial.

About Us:

WHSmith has a remarkable heritage and is expanding in airports, hospitals, rail stations, and motorway services. Our goal is to offer products for everyone on their journeys. Our InMotion brand, a leading digital accessories business, continues to grow, providing excellent customer experiences with the latest tech. We’ve partnered with brands like M&S and Costa Coffee to broaden our offering across the UK. Our mission remains: to make every journey better!

WHSmith is proud to be an inclusive employer, welcoming everyone to be themselves.