Administrative Team Lead

Nuffield Health Brentwood Hospital; Brentwood; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Admin Team Leader for their Radiology department. This pivotal role involves overseeing a team that serves as the first point of contact for patients, ensuring efficient appointment management, and collaborating closely with clinical teams. The ideal candidate will possess strong communication and computer skills, with experience in a medical environment. The organization values the wellbeing of its staff and offers a comprehensive benefits package, including free gym membership and health assessments. If you are passionate about patient care and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Free Gym Membership

Health Assessments

Retail Discounts

Pension Options

Qualifications

• Experience managing administrative teams in healthcare settings.
• Ability to multitask and perform under pressure.

Responsibilities

• Lead a team of administrative staff in a busy Radiology department.
• Ensure efficient patient appointment management and excellent customer service.

Skills

Communication Skills

Computer Skills

Team Leadership

Customer Service

Understanding of Clinical Terminology

Education

Experience in a Medical Environment

Tools

CRIS

PACS

IEP

PIMS

Job description

Admin Team Leader - Radiology

Brentwood Hospital | Administration | Permanent | Full-time

Salary dependent on experience

37.5 hours per week

At Nuffield Health, the UK's largest healthcare charity, everything we give our patients, members, and customers is made possible by dedicated professionals like you. Your passion, warmth, and drive to make a difference are valued. We are excited about the future of our national Diagnostic Imaging service, having invested in state-of-the-art equipment and welcoming a new Diagnostic Imaging Director. We are committed to setting new standards in patient care — and it starts with you.

We are seeking an enthusiastic, patient-focused individual with good communication and computer skills, capable of working effectively both independently and as part of a team, and able to perform under pressure. Ideally, you will have experience working in a medical environment with an understanding of clinical terminology.

You will lead a team of administrative staff who serve as the first point of contact for patients. Your role involves close collaboration with clinical teams to ensure patients receive timely and appropriate appointments. You will be responsible for overseeing an administrative area, supervising staff, and ensuring excellent customer and colleague service, as well as managing, appraising, and interpreting data and information.

The department is friendly and comprises admin staff, HCAs, and Radiographers, covering two floors with services including CT, MRI, Interventional Radiology, Fluoroscopy, X-ray, Mammography, and Ultrasound.

As a Radiology Administration Team Leader, you will:

• Ensure adherence to all policies and procedures by yourself and your team.
• Provide efficient appointment options to patients, consultants, and referrers, considering the urgency of requests.
• Have a comprehensive understanding of procedures and preparation requirements.
• Register patients upon arrival.
• Address queries from patients and consultants.
• Manage bookings and provide information via email and phone.
• Book additional services necessary for patient care, e.g., blood tests.
• Be fully proficient with CRIS, PACS, IEP, and PIMS systems.
• Demonstrate excellent verbal, written, and interpersonal communication skills, with a strong focus on customer service.
• Maintain high standards of cleanliness and presentation within the department.
• Implement change, multitask, and perform well under pressure.
• Manage rotas and annual leave for your team.
• Train new staff and ensure mandatory training is up to date.
• Undertake tasks as assigned by the Radiology Manager.

Helping you feel good

We want you to enjoy coming to work, feeling healthy, happy, and valued. Our benefits package includes fitness, lifestyle, health, and wellbeing rewards such as free gym membership, health assessments, retail discounts, and pension options. At Nuffield Health, we take care of what matters to you.

Nuffield Health Brentwood Hospital

Our modern, well-equipped hospital offers a range of services from outpatient procedures to major surgeries. Facilities include 42 beds, 4 theatres, an Endoscopy Suite, 16 consulting rooms, MRI, CT, General Imaging, Pathology, Physiotherapy, and an onsite Pharmacy. We recently refurbished our Endoscopy Unit and are proud of our reputation for clinical excellence and outstanding care, especially in orthopaedics, general surgery, men’s and women’s health, children’s services, and cosmetic surgery.

Join Nuffield Health and create the future you want, today

Applications will be considered as received, and interviews arranged accordingly. We reserve the right to close the advert early if necessary, so please apply promptly to be considered.

It starts with you