Team Leader - Books

TN United Kingdom; Horley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to join their Gatwick South store. In this role, you will lead a dedicated team, ensuring exceptional customer service while fostering a supportive environment for personal development. Your leadership will drive the team to meet business objectives and create a culture of recognition and pride. With a competitive salary and various employee benefits, this position offers a chance to grow within a company that values inclusivity and employee wellbeing. If you have a passion for retail and leadership, this is the opportunity for you.

Benefits

Competitive Salary

Pension Scheme

Paid Annual Leave

Employee Discounts

Employee Assistance Programme

Qualifications

• 5 years of continuous references required for airport pass.
• Experience in retail leadership in fast-paced environments.

Responsibilities

• Lead and inspire the team to provide exceptional customer service.
• Create a culture of learning and support among colleagues.

Skills

Retail Leadership Experience

Team Motivation

Communication Skills

KPI Knowledge

Education

High School Diploma

Job description

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Team Leader-Books – WHSmith – Gatwick South

Contract Type: Permanent

Working hours: hours per week working any 5 out of 7 days including weekends

As a Team Leader in our Gatwick South store, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives, and create a working environment that supports colleagues' development and achievement. We want you, our customers, and our colleagues to be proud to share their journey with us.

Airport Requirements:

• 5 years continuous references – to gain an airport pass, you will need to provide 5 years’ worth of either employment or education references without any gaps.
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
• Photographic ID, e.g., passport or UK Driving Licence.

What being a Team Leader is all about?

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support, and recognition—spotting opportunities for personal skills development, product knowledge, and self-awareness.
• Supporting colleagues in an environment where everyone feels valued and welcome.
• Creating a sense of pride within the store to ensure safe and legal operations.

What our Store Leadership Team would love to see:

• Current or recent retail (or similar) leadership experience, preferably in a fast-paced environment, with knowledge of KPIs such as ATV.
• Experience of proactively leading from the front, helping your team on the shop floor.
• Flexibility to support other stores in the area when needed.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience supporting employee training and development, and motivating teams to perform their best.

How we reward our teams:

We recognize your hard work with a competitive salary, pension scheme, paid annual leave, and employee discounts. Additionally, we offer a range of deals from retail partners to help you save money and create memories, whether through meals, adventures, or entertainment tickets.

Our Employee Assistance Programme provides support and guidance for your physical, mental, and financial wellbeing.

About us:

WHSmith has a remarkable heritage and is expanding, especially in airports, hospitals, rail stations, and motorway services. Our goal is to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow, offering an excellent customer experience with the latest tech. We have strong partnerships with M&S and Costa Coffee, broadening our offerings across the UK. As we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves with us.