Virtual Contact Centre Team Leader

TN United Kingdom; Sunderland; Remote; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking company as a Virtual Contact Centre Team Leader. This home-based role involves leading a dynamic sales team, engaging with customers through Live Chat and social media, and ensuring a seamless booking experience. With a focus on exceptional customer service and teamwork, you'll be part of a rapidly expanding environment that values motivation and performance. If you're passionate about sales and customer engagement, this role is perfect for you.

Qualifications

• Proven experience in customer service and sales leadership.
• Ability to manage and motivate a sales team effectively.

Responsibilities

• Lead a team handling customer inquiries via various online platforms.
• Conduct performance reviews and achieve sales targets.

Skills

Customer Service

Sales Management

Team Leadership

Online Communication

Job description

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Client:

Hays Travel

Location:

Sunderland, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

64ef081e49ec

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

This is a home-based position.

Working Hours

Per week (Monday – Friday, Saturday – Sunday)

Overview

This is an exciting opportunity to lead part of our Virtual Contact Centre sales team that is rapidly expanding. With exceptional sales leads, you will have direct access to engage with our customers online through Live Chat, Web Enquiry Forms, and Facebook. The role offers a fast-paced and motivational sales environment, allowing you to be part of an expanding team.

Role Summary

As a Virtual Contact Centre Team Leader, you will lead a team handling customer inquiries generated via our websites and social media platforms. You will demonstrate excellent customer service, embodying our company ethos to provide a hassle-free booking experience.

Main Responsibilities

• Manage daily performance and productivity of the sales team
• Conduct regular motivational performance reviews
• Lead by example in personal sales activities
• Identify and meet customer needs following sales procedures
• Handle incoming Live Chats, web inquiries, and Facebook leads
• Proactively communicate with customers during their online journey
• Adhere to company policies and procedures
• Achieve individual sales targets and performance objectives
• Accurately record sales activity data
• Monitor leads and provide constructive feedback

Our Values

Our SMILE values are integral to our company culture, ensuring our team works cohesively. All colleagues are expected to demonstrate these values consistently.