Pub Team Leader: Deliver Warm, Seamless Service

Purchaseyourfreedom; Elgin; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Pension contributions

Training and development

Employee discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King pubs are seeking a proactive Team Leader to guide the shift, maintain high standards, and ensure our customers have a memorable experience. You will lead by example, coordinate the team during busy periods, and deputise for the management team when needed.

You’ll ensure the bar operates safely and legally, delivering outstanding service and a welcoming atmosphere. A positive, can-do attitude and strong communication are essential for success in this fast-paced environment.

Qualifications

• A great eye for detail, ensuring every pint is poured to perfection.
• Be a role model to the team on giving great service and a warm welcome.
• Ability to think on your feet and adapt to busy shifts.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Eye for detail

Customer service

Team leadership

Adaptability

English proficiency

Job description

Greene King pubs are seeking a proactive Team Leader to guide the shift, maintain high standards, and ensure our customers have a memorable experience. You will lead by example, coordinate the team during busy periods, and deputise for the management team when needed.

You’ll ensure the bar operates safely and legally, delivering outstanding service and a welcoming atmosphere. A positive, can-do attitude and strong communication are essential for success in this fast-paced environment.