Pub Team Leader: Guest Experience & Operations

Greene King; Elgin; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Career development within Greene King

Staff discounts on food and drink

Employee assistance program

Maternity/paternity support

Wagestream wage access

Retail discounts

Job summary

Greene King seeks a Team Leader to guide a busy hospitality team across shifts, ensuring high standards and happy customers. You will lead by example, support colleagues, and maintain compliance while delivering warm, welcoming service.

Ideal candidates will have strong English, a keen eye for detail, and the ability to adapt to fast-paced challenges. This role offers competitive pay and progression within Greene King pubs.

Qualifications

• Eye for detail to ensure quality service.
• Strong customer service mindset and hospitality focus.
• Proven ability to lead and motivate a team.
• Ability to think on your feet during busy shifts.
• Clear spoken and written English for safety and allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each visit.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during busy shifts for smooth operation.
• Keep the bar safe, legal, and clean, addressing issues quickly.

Skills

Attention to detail

Customer service

Team leadership

Proactive mindset

English proficiency

Job description

Greene King seeks a Team Leader to guide a busy hospitality team across shifts, ensuring high standards and happy customers. You will lead by example, support colleagues, and maintain compliance while delivering warm, welcoming service.

Ideal candidates will have strong English, a keen eye for detail, and the ability to adapt to fast-paced challenges. This role offers competitive pay and progression within Greene King pubs.