Pub Team Leader: Lead Service & Team Success

greene king; Lyndhurst; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career progression

Brand discounts (33%/15%)

Greene King Inns discounts 50%

Refer a friend bonus up to £1,500

Wagestream

Retail discounts up to 30%

Job summary

Greene King's Chef & Brewer is seeking a Team Leader to guide the shift, ensure high standards and a warm, welcoming guest experience. You’ll support a busy pub team, deputise for management, and keep the bar safe and compliant.

Join our friendly, award-winning brands with strong career progression, employee benefits, and flexible working patterns that help you thrive in a busy hospitality environment. You will lead by example and be a role model for service excellence.

Qualifications

• As a Team Leader, you will provide memorable customer experiences and lead by example.
• You will deputise for the management team and resolve issues during their absence.
• You’ll organise and coordinate the team during busy shifts for smooth operation.
• You’ll ensure the bar is safe, legal, and clean with quick, safe issue resolution.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Leadership

Team coordination

Safety & compliance

English proficiency

Tools

Pubs operations software

Job description

Greene King's Chef & Brewer is seeking a Team Leader to guide the shift, ensure high standards and a warm, welcoming guest experience. You’ll support a busy pub team, deputise for management, and keep the bar safe and compliant.

Join our friendly, award-winning brands with strong career progression, employee benefits, and flexible working patterns that help you thrive in a busy hospitality environment. You will lead by example and be a role model for service excellence.