Team Leader – Banking Contact Centre Excellence

Teleperformance; Motherwell; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Eye care support voucher

Holiday Purchase Scheme

Workplace Pension

Refer-A-Friend bonus

Job summary

Teleperformance in the United Kingdom is seeking a Team Leader for a prestigious banking client based in Glasgow city centre. The role focuses on leading a team to deliver outstanding customer experiences, coaching staff, and meeting performance targets.

You will manage processes, drive improvements, and maintain a positive, productive team culture in a fast-paced contact centre. This permanent, on-site position offers full-time hours starting 26 October 2026 and £27,500 salary.

Qualifications

• Proven people management skills with the ability to lead and motivate a team.
• Experience in a contact centre environment and working to targets.
• Strong communication and interpersonal skills with a customer focus.
• Ability to coach, inspire, and manage performance and quality.
• Proficient in Microsoft Office applications and data handling.

Responsibilities

• Lead and coach a team to deliver exceptional customer service and meet targets.
• Manage absence, performance, and disciplinary processes in line with policy.
• Foster an engaging, inclusive team culture and drive continuous improvement.

Skills

People management

Team leadership

Communication

Customer service

Performance management

Target driven

Adaptability

Multi-tasking

Interpersonal skills

Office knowledge

Tools

Microsoft Office

Job description

Teleperformance in the United Kingdom is seeking a Team Leader for a prestigious banking client based in Glasgow city centre. The role focuses on leading a team to deliver outstanding customer experiences, coaching staff, and meeting performance targets.

You will manage processes, drive improvements, and maintain a positive, productive team culture in a fast-paced contact centre. This permanent, on-site position offers full-time hours starting 26 October 2026 and £27,500 salary.