Team Leader – Banking Contact Center (Glasgow)

Teleperformance; Johnstone; On-site; GBP 24,000 - 31,000; Full time

Benefits offered by this job

Pension

Discounts

Wellbeing resources

Cycle to Work

Eye care

Holiday purchase

Refer-A-Friend bonus

Monthly awards

Employee progression support

Job summary

Teleperformance in the United Kingdom is seeking a proactive Team Leader to guide a customer service team in Glasgow. This on-site role requires managing performance, coaching staff, and delivering a Simply Brilliant customer experience in a fast-paced contact centre environment.

You will oversee shift coverage across 7am–9pm, lead by example, drive improvement initiatives, and ensure adherence to processes while meeting business targets. Salary is £27,500 with permanent, full-time hours.

Qualifications

• Proven people management skills with the ability to lead and motivate a team.
• Experience in a contact centre environment and working to targets.
• Ability to manage multiple workflows and maintain quality and customer focus.

Responsibilities

• Lead and coach a team to deliver outstanding customer service.
• Drive performance, quality, and customer outcomes to meet targets.
• Create an engaging, inclusive, and high-performing work culture.
• Manage absence, performance, and employee relations in line with policy.

Skills

Team leadership

Performance management

Communication

Relationship management

Adaptability

Tools

Microsoft Office

Job description

Teleperformance in the United Kingdom is seeking a proactive Team Leader to guide a customer service team in Glasgow. This on-site role requires managing performance, coaching staff, and delivering a Simply Brilliant customer experience in a fast-paced contact centre environment.

You will oversee shift coverage across 7am–9pm, lead by example, drive improvement initiatives, and ensure adherence to processes while meeting business targets. Salary is £27,500 with permanent, full-time hours.