Banking Contact Centre Team Leader — Coach & Elevate

Teleperformance; Airdrie; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Perks at Work

Cycle to Work

Eye care

Holiday Purchase Scheme

Workplace Pension

Refer-A-Friend bonus

Wellbeing webinars

Job summary

Teleperformance in Glasgow is seeking a Team Leader to drive the performance and development of a customer service team. You will coach staff, manage shifts and ensure delivery of exceptional service in a fast-paced banking client environment.

The role requires hands-on leadership, the ability to motivate and develop the team, and a focus on meeting operational targets and customer outcomes. Permanent, full-time, on-site role with a start date in October 2026.

Qualifications

• Experience leading teams and coaching staff.
• Background in contact centre or high-volume environments.
• Strong communication and people management skills.
• Ability to plan, prioritise and manage multiple priorities.

Responsibilities

• Lead and coach a team to deliver outstanding customer service.
• Drive improvements in customer experience and performance against targets.
• Manage attendance, disciplinary, and performance processes in line with policy.

Skills

People management

Leadership

Communication

Team motivation

Performance management

Multitasking

Adaptability

Interpersonal skills

Planning

Microsoft Office

Job description

Teleperformance in Glasgow is seeking a Team Leader to drive the performance and development of a customer service team. You will coach staff, manage shifts and ensure delivery of exceptional service in a fast-paced banking client environment.

The role requires hands-on leadership, the ability to motivate and develop the team, and a focus on meeting operational targets and customer outcomes. Permanent, full-time, on-site role with a start date in October 2026.