On-Site Team Leader, Banking CX – Glasgow

Teleperformance; Clydebank; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Perks at Work – Discounts

Cycle to Work Scheme

Holiday Purchase Scheme

Workplace Pension

Refer-A-Friend bonus

Job summary

Teleperformance in Glasgow operates on-site delivering customer experience excellence. The Team Leader leads a busy team, coaching staff to surpass service targets and maintain high satisfaction levels. Strong people management and a proactive approach are essential in a fast-paced contact centre environment.

You will drive process improvements, support performance management, and foster a positive, inclusive culture to ensure consistently brilliant customer interactions.

Qualifications

• Proven people management skills with ability to lead and motivate a team.
• Experience in a contact centre environment.
• Background leading others, working to targets and driving performance.
• Experience managing multiple workflows and adapting to change.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and coach a team to deliver excellent customer service and meet targets.
• Influence and create a positive, engaging team culture.
• Manage people processes including attendance, performance, and disciplinary matters.
• Contribute ideas to improve business processes and customer outcomes.

Skills

Process Excellence

Project & Change Management

Collaboration

Communication

Emotional Intelligence

Critical Thinking

Solution Orientation

Stakeholder Management

Commercial Awareness

Data Literacy

AI Proficiency

Entrepreneurship

Open-Mindedness

Job description

Teleperformance in Glasgow operates on-site delivering customer experience excellence. The Team Leader leads a busy team, coaching staff to surpass service targets and maintain high satisfaction levels. Strong people management and a proactive approach are essential in a fast-paced contact centre environment.

You will drive process improvements, support performance management, and foster a positive, inclusive culture to ensure consistently brilliant customer interactions.