Glasgow Banking CX Team Leader

Teleperformance; Renfrew; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Perks at Work – Savings Discounts //

Refer-A-Friend

Cycle to Work Scheme

Eye care support voucher

Holiday Purchase Scheme

Workplace Pension

Monthly Inspire Awards

Dedicated Employee Experience Progress

Job summary

Teleperformance in Glasgow is seeking an enthusiastic Team Leader to drive customer experience for a prestigious banking client. You will lead and coach a team to deliver exceptional service, meet targets and foster a positive, inclusive work culture.

This permanent, full-time role offers 40 hours per week with flexibility across early mornings to evenings, starting 26 October 2026. Salary £27,500 with benefits and opportunities to progress within a global contact centre leader.

Qualifications

• Experience leading teams in a contact centre environment.
• Proven ability to coach and develop people to meet performance targets.
• Strong communication and interpersonal skills.
• Ability to plan, prioritise workload and manage change in a fast-paced setting.

Responsibilities

• Lead and coach a team to deliver exceptional customer service and meet business targets.
• Manage and support team performance, attendance, and conduct in line with policy.
• Foster a positive, inclusive team culture and drive continuous improvement.

Skills

People management

Contact centre experience

Team leadership

Performance management

Communication skills

Organisational planning

Proactive coaching

Microsoft Office

Change management

Resilience

Tools

Microsoft Office

Job description

Teleperformance in Glasgow is seeking an enthusiastic Team Leader to drive customer experience for a prestigious banking client. You will lead and coach a team to deliver exceptional service, meet targets and foster a positive, inclusive work culture.

This permanent, full-time role offers 40 hours per week with flexibility across early mornings to evenings, starting 26 October 2026. Salary £27,500 with benefits and opportunities to progress within a global contact centre leader.