Team Leader – Banking Customer Experience Coach

Teleperformance; Irvine; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Workplace Pension

Holiday Purchase Scheme

Refer-A-Friend

Job summary

Teleperformance is seeking a Team Leader for our Glasgow centre to drive exceptional customer experiences. You will lead a busy team, coach members, manage performance, and ensure targets and quality standards are met.

The role requires full-time hours, on-site presence, and a permanent contract. Starting 26th October 2026, the position offers a competitive salary and opportunities to develop and progress within a global organisation.

Qualifications

• Proven people management skills including coaching and performance guidance.
• Experience leading teams in a fast-paced environment.
• Strong communication and interpersonal skills in a contact centre setting.

Responsibilities

• Lead and coach a customer service team to deliver outstanding experiences.
• Monitor performance and drive continuous improvement and coaching cycles.
• Ensure adherence to processes, targets and quality standards.
• Foster a positive, engaging team culture focused on customer outcomes.

Skills

People management

Team leadership

Contact centre

Job description

Teleperformance is seeking a Team Leader for our Glasgow centre to drive exceptional customer experiences. You will lead a busy team, coach members, manage performance, and ensure targets and quality standards are met.

The role requires full-time hours, on-site presence, and a permanent contract. Starting 26th October 2026, the position offers a competitive salary and opportunities to develop and progress within a global organisation.