Team Leader - Customer Experience & Coaching Lead (Glasgow)

Teleperformance; Larkhall; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Perks at Work

Cycle to Work Scheme

Eye care support voucher

Holiday Purchase Scheme

Workplace Pension

Refer-A-Friend bonus

Job summary

Teleperformance in Glasgow is seeking a Team Leader to drive the delivery and continuous improvement of customer experience within a fast-paced banking client environment. You will coach a team to exceed service expectations and meet operational targets while maintaining a positive culture.

The role is a permanent, full-time on-site position in Glasgow city centre, starting 26th October 2026, with 40 hours per week and flexible shift coverage across 7am–9pm, Monday to Saturday and 10am–5pm on

Qualifications

• Proven people management skills with ability to lead and motivate a team
• Hands on, proactive with a background in leading others and driving performance
• Experience of working within a contact centre environment
• Ability to manage multiple workflows within a systems thinking environment
• Excellent communication and interpersonal skills
• Strong work ethic and resilience

Responsibilities

• Deliver and improve the customer experience through management and coaching of a team
• Lead, inspire, motivate, coach and manage team members to meet targets
• Manage absence, disciplinary and performance processes in line with policy
• Contribute ideas to improve business processes
• Create an engaging, inclusive and high-performing team environment

Skills

People management

Team leadership

Target driven

Customer experience

Coaching

Communication

People development

Organisational skills

Change management

Decision making

Adaptability

Job description

Teleperformance in Glasgow is seeking a Team Leader to drive the delivery and continuous improvement of customer experience within a fast-paced banking client environment. You will coach a team to exceed service expectations and meet operational targets while maintaining a positive culture.

The role is a permanent, full-time on-site position in Glasgow city centre, starting 26th October 2026, with 40 hours per week and flexible shift coverage across 7am–9pm, Monday to Saturday and 10am–5pm on