Team Leader

Victim Support; Liversedge; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Flexible working

Annual leave

Birthday leave

Welcome bonus

Pension plan

Enhanced allowances

Exclusive discounts

Wellbeing support

Job summary

Victim Support is seeking a Team Leader to guide the CYP and VAWG caseload teams in West Yorkshire. The role requires leading a busy team, ensuring high-quality support for victims and witnesses within the criminal justice framework.

The post is full time (37.5 hours) based in Wakefield with hybrid working and regular travel across West Yorkshire. Applicants should demonstrate crisis management experience and a client‑focused approach.

Qualifications

• Understanding of the criminal justice system and its impact on victims.
• Knowledge of equal opportunities laws, safeguarding and risk assessments.
• Confidentiality, safe working practices and data protection.
• Experience in challenging, changing environments.
• Experience leading and managing a team.

Responsibilities

• Managing a team of caseworkers.
• Carrying out case reviews and case management.
• Case allocation and discussion.
• Working on the case management system.
• Ensuring quarterly reporting is completed.
• Liaising with the Operations Manager on policy and tasks.
• Attending meetings, events and external/internal commitments.
• Promote a trauma-informed and supportive workplace.

Skills

Team leadership

Crisis management

Communication skills

Independent work

Data protection awareness

Tools

Case management systems

Word

Excel

Job description

As a Team Leader you will lead a group of staff who work directly with CYP and VAWG caseloads and will have some experience of managing and supporting a team.

Ideally, you will be a confident manager with some experience of managing a team of caseworkers. You will ideally have experience of working within the voluntary sector and of working within the criminal justice system.

Key Responsibilities:

• Managing a team of caseworkers
• Carrying out case reviews and case management
• Case allocation and discussion
• Working on the case management system
• Ensuring quarterly and other reporting is completed
• Liaising with the Operations Manager to ensure policy, procedure and other tasks are completed
• Attending meetings, events and other external and internal commitments to enhance knowledge, share information and promote the service
• Promote a trauma informed and supportive workplace

This role involves regular travel and due to the location, a driving licence and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

You will need:

• An understanding of the criminal justice system and its impact on victims and witnesses
• An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments
• Practical understanding of confidentiality, safe working practices, data protection and other legal requirements
• Experience of working in a challenging and changing environment
• Experience of crisis management, support and guidance in stressful situations, with a client service focus
• Experience of leading and managing a team
• Strong communication skills
• Working independently
• Experience of gathering, analysing and using information to inform quality and compliant services
• IT expertise and experience particularly on case management systems and on Word, Excel etc.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

We are looking for a dedicated, passionate and resilient individual to work as a Team Leader in our busy West Yorkshire service. The role manages the Children and Young Person (CYP) team and the Violence Against Women and Girls (VAWG) team who work across West Yorkshire to support those who have been affected by crime.

The role is full time, 37.5 hours per week and based within our Wakefield office as a hybrid role with expectation to work from the office on a regular basis. There will also be an expectation to travel across West Yorkshire on occasion to represent the service and attend meetings and events.

What we offer

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.