Hybrid Team Leader — Victim Support (CYP/VAWG)

Victim Support; Liversedge; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Flexible working

Annual leave

Birthday leave

Welcome bonus

Pension plan

Enhanced allowances

Exclusive discounts

Wellbeing support

Job summary

Victim Support is seeking a Team Leader to guide the CYP and VAWG caseload teams in West Yorkshire. The role requires leading a busy team, ensuring high-quality support for victims and witnesses within the criminal justice framework.

The post is full time (37.5 hours) based in Wakefield with hybrid working and regular travel across West Yorkshire. Applicants should demonstrate crisis management experience and a client‑focused approach.

Qualifications

• Understanding of the criminal justice system and its impact on victims.
• Knowledge of equal opportunities laws, safeguarding and risk assessments.
• Confidentiality, safe working practices and data protection.
• Experience in challenging, changing environments.
• Experience leading and managing a team.

Responsibilities

• Managing a team of caseworkers.
• Carrying out case reviews and case management.
• Case allocation and discussion.
• Working on the case management system.
• Ensuring quarterly reporting is completed.
• Liaising with the Operations Manager on policy and tasks.
• Attending meetings, events and external/internal commitments.
• Promote a trauma-informed and supportive workplace.

Skills

Team leadership

Crisis management

Communication skills

Independent work

Data protection awareness

Tools

Case management systems

Word

Excel

Job description

Victim Support is seeking a Team Leader to guide the CYP and VAWG caseload teams in West Yorkshire. The role requires leading a busy team, ensuring high-quality support for victims and witnesses within the criminal justice framework.

The post is full time (37.5 hours) based in Wakefield with hybrid working and regular travel across West Yorkshire. Applicants should demonstrate crisis management experience and a client‑focused approach.