Support and Early Interventions Officer (CYP)

Victim Support; Sheffield; Hybrid; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Flexible Working Options

Annual Leave 28–33 days

Birthday Leave

Pension Plan

Enhanced Sick Pay

Exclusive Discounts

Wellbeing support

Cycle to work

Career Development

Job summary

Victim Support is seeking a dedicated Support & Early Interventions Officer (CYP) to join the triage team on a hybrid basis, combining home and office work in Sheffield. You will assess needs, coordinate short-term interventions, and ensure tailored support for clients including children, young people and adults affected by crime.

Strong communication, time management and collaborative skills are essential, with safeguarding and multi-agency partnership work at the core of the role.

Qualifications

• Strong written and verbal communication skills, particularly with clients.
• Ability to manage time effectively and handle caseloads.
• Competent IT skills and ability to use generic systems.
• Experience working in multi-agency settings is a plus.

Responsibilities

• Provide initial contact via telephone, text or email and conduct risk assessments.
• Deliver immediate and short-term interventions and tailor support plans.
• Manage a caseload and refer to other agencies when needed.
• Maintain confidential case records and collaborate with agencies.

Skills

Communication skills

Time management

IT skills

Teamwork & independence

Partnership development

Safeguarding knowledge

Job description

We are seeking a dedicated and compassionate Support & Early Interventions Officer (CYP) to join our our triage team on a hybrid basis working both at home and from our office in Sheffield.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Support & Early Intervention Officer (CYP), you will be the first point of contact viatelephone, text or emailfor clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs.

As a Support & Early Interventions Officer (CYP) you will:

• Conduct comprehensive impact & risk assessments for clients.
• Provide tailored responses to clients' needs, including children and young people & adults affected by crime, ensuring they are aware of their rights.
• Manage a caseload of clients requiring immediate & short-term interventions, developing support plans & referring to other agencies as needed.
• Maintain accurate & confidential case management records.
• Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.

About You

Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.

You will need:

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations.
The ability to undertake impact & risk assessments.
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.